Legal
Chavez Travels Privacy Policy
Last updated: 3/2/2026
Introduction
Chavez Travels ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, submit inquiries, request quotes, book tours, or interact with our services. We act as a "controller" of personal data under Sri Lanka's Personal Data Protection Act No. 9 of 2022 (PDPA) and comply with applicable data protection laws in the jurisdictions where we operate (Sri Lanka, Australia, India). By using our website or services, you consent to the practices described in this Policy. If you do not agree, please do not provide us with your personal information or use our services.
Information We Collect
We collect the following types of personal data: - Personal Identifiers: Name, email address, phone number, nationality, passport/ID details (for bookings/visas), date of birth (if relevant for tours). - Booking & Travel Details: Travel dates, group size, preferences (e.g., dietary needs, accessibility requirements), itinerary requests, payment information (handled securely via third-party processors; we do not store full card details). - Communication Data: Messages, inquiries, feedback, or testimonials you submit via forms, email, WhatsApp, or other channels. - Technical & Usage Data: IP address, browser type, device information, pages visited, time/date of access, cookies, and analytics data (e.g., via Google Analytics if enabled). - Location Data: Approximate location from IP or device (for service delivery, e.g., tour starting points). - Special Categories (if provided): Health/dietary information or religious preferences for customized tours (processed only with your explicit consent or as necessary for contract performance). We collect this data directly from you (e.g., quote forms, bookings) or automatically (e.g., cookies, server logs).